Your next customer is rarely searching for your business by name. They're searching for what you do, plus "near me" — and Google decides, in that instant, whether to show them you or a competitor one town over.
The map pack is the new front page
For local searches, the three businesses in the map pack capture the majority of clicks. Everything below is an afterthought. Winning that pack is about three things: proximity, prominence, and a site Google can trust.
What to do about it
Get your Google Business Profile categories right, earn real reviews consistently, and make sure your website is fast and structured with local schema. Do all three and you stop leaving the "near me" searches to whoever showed up first.